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T-shirt FAQ Header Design

Ordering Information
Shipping Information
Product and Sizing Information
Returns

How do I place my order?
It's quite simple really!
  1. Browse through the site until you find the item you wish to purchase.
  2. From the product page, select the size you'd like to buy. You can click "Checkout" to place your order or "Continue Shopping" to add the tee to your cart and keep shopping for more.
Is the site secure?

Any personal information given to Young Lovers will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. In order to protect customers to the fullest extent, Young Lovers does not see or store your credit card information at any time.

All credit card transaction are handled by Paypal on their secure servers using the latest SSL encryption. Paypal are the world's #1 online payment provider.

When it comes to enter your payment details, you will be taken to a new page with the URL beginning with "https://". This indicates you are on Paypal's secure server.

How do I check my order status?

If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab.

The T-shirt that I want is out of stock. Will you be getting more?

Our tees are printed in limited quantity editions of 100. So they will sell out if you don't get in quick enough. Occasionally, not all of the 100 tees are released in one go, so we will release a few more later down the track. The best way to find out when new designs are released is to sign up to our newsletter. You can find the signup form at the bottom of this page.

How do I pay for my order?
We accept Paypal, Credit Cards or Debit Cards for payment.

Cards accepted are Visa, Mastercard, Discover, and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, Mastercard, etc.) can be accepted.
The charge on your statement will appear "YL TSHIRTS".
How do I cancel or make changes to my order?

If you need to make changes to your order, please send an email to our orders department with the email subject: "Order Change".

Note that all such changes need to be made very soon after ordering, since once your order has been packed and shipped, we will be unable to change it.

How do I add items to my order?

We're unable to add to any order since we don't store credit card information. You'll have to place a new order for any additional items.

How do I become a stockist?
All stores carrying Young Lovers must first become an approved stockist. To apply to become a stockist, please and let us know a little about your store.
Once your stockist status is approved, you'll be able to order at the vendor price with a minimum order of 30 items.
Do you accept PayPal as a form of payment?
Yes! You can spend the money you have sitting in your PayPal account to get some brand new tees.
You can also pay with your credit card if you prefer.
What currency is used on the site?
We offer a number of currencies including US Dollar, Australian Dollar, Canadian Dollars, British Pounds, Euros, Chinese Yuan, Japanese Yen, Mexican Peso, New Zealand Dollar, Swedish Krona, and Swiss Francs. Please select your currency from the 'Select Your Currency' drop down menu at the right side of the product pages.
All base prices are in United States Dollars (USD).
Do you accept International orders?
Yes we do! We ship to satisfied customers almost everywhere in the world.
Can you let me know of any new releases?

Sure, just sign up to our mailing list to be the first in the know with first-look at new releases, exciting news, and exclusive offers. At the very bottom of this page, there is a 'Newsletter Sign-Up' box. Simply enter your email there to join.

Can I place a phone or mail order?
Sorry, orders can only be placed online. Rest assured, all payment details are handled by PayPal's secure servers.
Do you need an account to place an order?

Nope, you can place an order without having an account. If you do sign up to have an account, it will be quicker to place future orders.

How long will my order take to arrive?
If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:

Domestic (US) Orders

This shipping method typically takes 5-8 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay.

International Orders
This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way.

Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive from the date is was shipped. We try to ship orders as quickly as possible, but in busy periods, it may take a few days to ship your order.
What can I do if I haven't received my order yet?

Let's hope luck is on our side and as you're reading this, your order is on it's way to your address.

If you are not so lucky, here is some information to help you find your order.

First, check the order confirmation email (you would have received this from PayPal) to make sure it was shipped to the correct address.

There is always the chance of unavoidable postal service delays, so if your order has not arrived in the time frame, please allow a couple of extra days just in case.

If you placed a Domestic (US) order:

This shipping method typically takes 5-8 days to be delivered, but can take up to 20 days. Bad weather or local post office congestion can cause a delay. If you still don't have your order after 20 days, check with your local post to see if they're holding your order and if they're unable to find it.

If you placed an International (non-US) order:

This shipping method can take up to 5 weeks to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way. If you don't receive your order after 5 weeks, check with your local postal and customs offices to see if they are holding your order and if they're unable to find it.

How much will shipping cost me?
Costs vary based on your location and the size of your order. To determine the cost of shipping, simply add the items you wish to order to your cart and use the Shipping Estimator tool on the Shipping Cart page. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.
Can I track my shipment?

In order to provide you with the cost effective shipping methods, the shipping methods that we use do not offer order tracking. Rest assured that our shipping methods are very reliable and if you have placed an order it will be on it's way.

What is your Return Policy?

We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We don't accept returns or exchanges after the 60 day period.

Please check the size chart on the product page to ensure you're ordering a size that will fit you perfectly.

Please print and fill out the return form found here: Return Form.

Let us know what you're returning and why. Please let us know if you would like to return your item(s) for an exchange or refund. You'll be responsible for the shipping charges associated with sending the return back to us.

If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will let you know. If you're asking for a refund, we will process your refund via. PayPal. You will only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept worn or washed items. If a washed item is returned, the return will be refused.

Where can I print out the Return Form?

You can get a copy of the return form here: Return Form . Please include your order number, your email address, and the email address of whoever placed the order if they're different.

How long does it take for my return to be processed?
Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us.
How do exchanges work?

We basically have an even exchange policy- one tee for one tee.

Tell me about your tees - printing, sizes, fabric ?

We've created our shirts to feel and fit just like your favorite t-shirt - Lightweight and exceptionally soft. Just how you like it.
All of our tees are made with the finest premium ultra-soft combed, ringspun 100% cotton.
Even our printing methods are super-soft.

On top of that, our T-shirts are 100% sweatshop-free.

What are your washing instructions?
The instructions are as follows:
Machine wash cold. Wash dark colors separately. Tumble dry low. Do not iron print.

The tees are 100% cotton tee shirts so expect a little shrinkage. To lessen this, try hang drying your tees.
What size should I order for the perfect fit?


All of our T-shirts are unisex, based on Men's sizing. They are some of the softest, best fitting T-shirts you'll find anywhere.
If you're familiar with American Apparel 2001 tees, you'll already know the fit.

 

Guys:

Our T-shirts are a modern, slim fit.
- If you want a closer fitting tee, please order your regular size.
- If you want a more relaxed look, please be sure to order one size up.

 

Girls:

Our tees are a unisex size and designed to be worn relaxed and loose.

- If you want a more fitted look, you may wish to order smaller than usual.
- If you want a more relaxed look, order your regular size.
- They also look great worn oversized. In fact a 2XL makes for a great sexy T-shirt dress!

I have another question that isn't answered here.


Cool. Just shoot us an email using the 'Contact Us' link at the bottom right of this page.
Note: reading through the FAQ's above is the quickest way to get an answer to most questions. It may take us up to 6 business days for us to reply to emails during busy periods.

 

 

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